Privacy policy

Oak Tree Farm Park (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and safeguard your personal information when you visit our website or make a booking with us.

By using our website, you agree to the terms set out in this Privacy Policy, including the use of cookies as described below.

1. Information We Collect

We may collect, store and process the following types of personal information:

1.1. Information about your visit

Information about your device and visit, such as:

IP address
geographical location
browser type/version
operating system
referral source
length of visit and page views
navigation paths

1.2. Information you provide directly

This includes:

your name, email address and telephone number
information provided when submitting a booking
card/payment details (handled securely through our payment partners; we do not store full card details)
information submitted when signing up for email updates or newsletters
reviews, comments or feedback posted on our website
any notes or additional information you choose to submit with your booking
any communication you send to us (including references to other bookings you may have made)

If you provide personal data relating to another person (e.g., a guest staying with you), you confirm that you have their permission to share that data with us.

2. How We Use Your Personal Information

We use your information for the purposes described in this policy or as explained on our website. These may include:

administering our website and business operations
processing and managing your booking
sending booking confirmations, updates and relevant information
sending invoices, reminders and payment-related communications
responding to enquiries and complaints
sending non-marketing communications
sending newsletters or marketing communications (only where you have opted in)
keeping our website secure and preventing fraud
providing anonymised statistical data to improve our website (individuals are not identifiable)

We will not provide your personal information to third parties for their own marketing purposes without your explicit consent.

If you submit information for publication (e.g., a review), you consent to us publishing that information.

3. Legal Basis for Processing (GDPR)

We process your personal data under the following lawful bases:

Contract – to process your booking and provide your stay.
Legitimate Interest – to improve our services, prevent fraud, and manage business operations.
Consent – for email marketing or newsletters.
Legal Obligation – for tax, accounting and regulatory requirements.

4. Disclosure of Your Information

We may share your personal information only where necessary:

with employees or contractors who require the information to carry out business duties
where required by law
in connection with legal claims or proceedings
to prevent fraud or reduce credit risk
with trusted service providers (e.g., booking platforms, payment processors) strictly for the purpose of delivering our services

We do not sell or trade personal data with third parties.
We do not transfer your personal data outside the UK unless adequate data protections are in place.

5. Data Retention

We retain your personal information only for as long as necessary. In general:

Booking and reservation records: kept for 6 years for accounting and legal compliance
Emails and messages: kept as long as required to manage your enquiry
Marketing subscriptions: retained until you unsubscribe

We may retain information longer where required by law or necessary to protect our legal rights.

6. Security of Your Information

We take reasonable technical and organisational measures to protect your data, including:

secure, password-protected systems
firewalls and encrypted connections
limiting access to authorised personnel only

Please note that transmission of information over the internet is never completely secure, and we cannot guarantee absolute security of data sent to us electronically.

7. Your Rights

Under UK GDPR, you have the right to:

request access to the personal data we hold about you
request correction of inaccurate or incomplete data
request deletion of your data (in certain circumstances)
object to processing for marketing purposes
withdraw consent for marketing at any time
request restriction of processing
request a copy of your data in a portable format
lodge a complaint with the Information Commissioner’s Office (ICO)

We may require proof of identity when processing any rights request.

8. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

9. Cookies

Cookies are small files stored by your browser to help websites function better.

How we use cookies

We use:

session cookies – required for our booking system to work
Google Analytics cookies – to help us understand website usage and improve our service

Blocking all cookies may affect website functionality, including the ability to make bookings.

You can manage cookie settings through your browser at any time.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website. Continued use of our website signifies acceptance of any changes.

11. Contact Details

Oak Tree Farm Park
Pickering, North Yorkshire
United Kingdom

Email: oaktreefarmcamp@gmail.com

If you have any concerns or requests regarding your personal data, please contact us

Oak Tree Farm Park (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and safeguard your personal information when you visit our website or make a booking with us.

By using our website, you agree to the terms set out in this Privacy Policy, including the use of cookies as described below.

1. Information We Collect

We may collect, store and process the following types of personal information:

1.1. Information about your visit

Information about your device and visit, such as:

IP address

geographical location

browser type/version

operating system

referral source

length of visit and page views

navigation paths

1.2. Information you provide directly

This includes:

your name, email address and telephone number

information provided when submitting a booking

card/payment details (handled securely through our payment partners; we do not store full card details)

information submitted when signing up for email updates or newsletters

reviews, comments or feedback posted on our website

any notes or additional information you choose to submit with your booking

any communication you send to us (including references to other bookings you may have made)

If you provide personal data relating to another person (e.g., a guest staying with you), you confirm that you have their permission to share that data with us.

2. How We Use Your Personal Information

We use your information for the purposes described in this policy or as explained on our website. These may include:

administering our website and business operations

processing and managing your booking

sending booking confirmations, updates and relevant information

sending invoices, reminders and payment-related communications

responding to enquiries and complaints

sending non-marketing communications

sending newsletters or marketing communications (only where you have opted in)

keeping our website secure and preventing fraud

providing anonymised statistical data to improve our website (individuals are not identifiable)

We will not provide your personal information to third parties for their own marketing purposes without your explicit consent.

If you submit information for publication (e.g., a review), you consent to us publishing that information.

3. Legal Basis for Processing (GDPR)

We process your personal data under the following lawful bases:

Contract – to process your booking and provide your stay.

Legitimate Interest – to improve our services, prevent fraud, and manage business operations.

Consent – for email marketing or newsletters.

Legal Obligation – for tax, accounting and regulatory requirements.

4. Disclosure of Your Information

We may share your personal information only where necessary:

with employees or contractors who require the information to carry out business duties

where required by law

in connection with legal claims or proceedings

to prevent fraud or reduce credit risk

with trusted service providers (e.g., booking platforms, payment processors) strictly for the purpose of delivering our services

We do not sell or trade personal data with third parties. We do not transfer your personal data outside the UK unless adequate data protections are in place.

5. Data Retention

We retain your personal information only for as long as necessary. In general:

Booking and reservation records: kept for 6 years for accounting and legal compliance

Emails and messages: kept as long as required to manage your enquiry

Marketing subscriptions: retained until you unsubscribe

We may retain information longer where required by law or necessary to protect our legal rights.

6. Security of Your Information

We take reasonable technical and organisational measures to protect your data, including:

secure, password-protected systems

firewalls and encrypted connections

limiting access to authorised personnel only

Please note that transmission of information over the internet is never completely secure, and we cannot guarantee absolute security of data sent to us electronically.

7. Your Rights

Under UK GDPR, you have the right to:

request access to the personal data we hold about you

request correction of inaccurate or incomplete data

request deletion of your data (in certain circumstances)

object to processing for marketing purposes

withdraw consent for marketing at any time

request restriction of processing

request a copy of your data in a portable format

lodge a complaint with the Information Commissioner’s Office (ICO)

We may require proof of identity when processing any rights request.

8. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

9. Cookies

Cookies are small files stored by your browser to help websites function better.

How we use cookies

We use:

session cookies – required for our booking system to work

We do not sell or trade personal data with third parties.
We do not transfer your personal data outside the UK unless adequate data protections are in place.

Oak Tree Farm Park
Pickering, North Yorkshire
United Kingdom